An experience with a urologist is the basis for this show. Are you treating people this way, too?
This is The No BS Coaching Advice Podcast. I’m your host, Jeff Altman, The Big Game Hunter. I’m the head coach for NoBSCoachingAdvice.com. I try to do this show regularly about some element of life, the universe and everything.
The trigger for today’s show is an exchange that I had with the office of a urologist I have been seeing for 6 years. It culminated in a letter being sent to me firing me as a client. I am not here to criticize the urologist. He is fine. My issue is his office and how in one way or another they have botched my care for at least the last 3 years that I can recall. I think there was one more episode during the initial three years that I saw him.
The issue came down to my feeling like I was being treated like a salami. You know, a slab of meat that is inconvenient for them and their lack of correct follow through. For example, the doctor’s care is fine. No issue whatsoever. How many years consecutively can you see a physician and have the prescription botched? Or not having a lab done that is needed to extend the prescription?
On the last visit, they missed even taking the lab and it prompted me to call them once I had been denied coverage, finding out what the issue was, calling them and saying, “Hey, I was in for renewal of this prescription that required you to take this lab and you didn’t take it. AND you didn’t file anything with the insurance company and you botched it. I need to come in again, have it taken, have it sent to the lab and if you think I am going to pay a co-pay or anything else for this, you are mistaken.”
This is the final trigger from their side because I am “a BAD PATIENT.” I don’t like being treated like someone who is being put through their meat grinder. I begs the question of how often I or you make people not really feel well-cared for. I know it is a complicated issue as it is for this doctor. You are living with time limits, you are living with a certain amount of pressure. Mistakes occur and that’s why I didn’t raise the subject for several years because I’m human and I wasn’t being adversely affected but after three consecutive years of mistakes, I decided to speak up.
Do, I’m just telling you there probably are times where you are treating people like a salami. Where you may be treating folks in some way like they are going in the funnel, they are chopped up, homogenized, and they have to proceed out of the bottom of the funnel. Is that the way you want to be treated?
Is that how you want to be treated?
Consider that there might be a better way where you show a degree of care and love for your client that makes them feel well-cared for.
Hope you found this helpful. I’ll be back soon with more.
If you’re interested in my coaching you, send an email to me at JeffAltman@TheBigGameHunter.us. In the subject line, put the word, “Coaching.”
Jeff Altman, The Big Game Hunter is a coach who worked in recruiting for what seems like one hundred years. He is the head coach for NoBSCoachingAdvice.com. He is the host of “The No BS Coaching Advice Podcast,” “No BS Job Search Advice,” and “Job Search Radio.”
Are you interested in my coaching you? Email me at JeffAltman@TheBigGameHunter.us and put the word, “Coaching” in the subject line.
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